How can I obtain a refund for faulty goods bought from a Market Trader?

 
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The Market Service in conjunction with its market traders is currently introducing a shopper’s charter for each market, which outline your rights as a consumer and are displayed at that market, where enforced. 
In the event of the matter being unresolved you may contact West Yorkshire Trading Standards helpline who will give you advise on your rights as a consumer and further action you may take.  The contact number is 0113 3848848
 

Know your rights!

 
  • If goods are faulty do not attempt to use them.
  • You are not always entitled to a full refund but you may be entitled to other such forms of redress.
  • Accepting a repair does not affect your rights
  • Always try to contact the seller as soon as possible.
  • If the matter remains unresolved put your complaint in writing.
  • If you use a credit card to purchase a single item not exceeding £100 you may have additional rights
  • The seller is entitled to request reasonable proof of purchase and you are advised to retain your receipt, where issued
  • If you have simply changed your mind or you have asked for the wrong thing, you have no rights
  • Fair wear and tear is not a fault.
 
 

Calderdale Markets the original ‘one stop’ shopping have character, atmosphere, warmth, and offer value, personal service, choice and  bargains galore.

Why not come and see for  yourself ?

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© Calderdale MBC, Markets Group. John Walker.   All rights reserved. last updated June, 2006 *